I am writing this article because there seems to be a lot of confusion about whether it is possible to transfer Apple Care when you sell or give your device to another person. Why do I say there is confusion? Well, when I called up Apple the other day to transfer the almost year of Apple Care that is remaining on my Apple Watch to the person that bought my Apple Watch from me… Apple told me that I wasn’t allowed to do that. I politely explained that I had a very recent Apple Support Article in front of me that says it was possible. I gave him the article number and in a few seconds he apologized for the confusion, acknowledged that he had made a mistake and connected me with someone who could help.
But the story doesn’t end there. The person he connected me with told me that he could absolutely help me transfer Apple Care to someone else, but he said more than likely it wasn’t necessary. The only reason you would need to have Apple Care in your name is if you called up Apple and wanted a partial refund for the Apple Care (i.e. you wanted to cancel it and get your money back for the portion of the plan that hasn’t been used). Otherwise, it is the device itself that is covered with the Apple Care warranty and who calls the device in to make a claim to get the device repaired or replaced doesn’t matter. There were a few other things I learned from this call as well:
- You can check whether any Apple device has an remaining Apple Care coverage by going to firstname.lastname@example.org and entering in the serial number of the device (or device identifier).
- If you still want to transfer Apple Care to the new owner you will need the following information about that person:
- Telephone number
- Email address associated with their Apple ID
- Also, at any time after you transfer ownership the new owner of that device can make the request themselves (they don’t need you to do it) to have their name put on the Apple Care, but they need the following information in order for Apple to that:
- The name of the original person on the Apple Care
- A valid proof of purchase (unless the device was purchased at an Apple Retail Store)
- The proof of purchase can have financial information like the last 4-digits of the credit card blacked out (Apple just needs the basic receipt)
The Apple Support Article I linked to above has some of the information I explained above but not all of it so don’t rely purely on the Apple Support Article. Hope this helps.